SDBT Frequently Asked Questions

What is your shipping time?

Usually we dispatch within 48 hours and the shipping time is different for different items. Usually it is 4 – 5 days for leather items and 1 – 2 days for dental and other smaller items.

What data you collect?

We only collect the data you provide us at the time of order placement and we only use it to process your order. Sometimes we may send you a newsletter about our updates. Read our privacy policy for more details.

How do you use my credit/debit card?

We don’t use your credit/debit card as we do not possess the numbers. All transactions are carried by the third party payment processors.

Is my shopping secure?

Ofcourse! Your shopping with us is 100% secure. Please refer the guide “secure shopping” for more details.

How do I pay?

You can pay via using one of the payment processors offered (PayPal & Redsys). Both processors accept all the major credit/debit cards.

How can I track my order?

After the dispatching of your item, you will be assigned a tracking code that can be used to keep an eye on your order.

Got any question that isn’t listed above? Don’t hesitate and contact us via the methods offered and we will reach you ASAP.