SDBT Exchange Policy

At SDBT online store, our main priority is to make our valuable customers happy with their purchase and provide 100% customer satisfaction. But if for some reason, you are not happy with the order, you can demand a return or exchange.

But for the exchange of an item, some policies apply that are listed below.

    • The item should be in its original condition
    • The item should contain all the packaging
    • The item should not contain any wear and tear
    • The item should be returned to our factory address within 15 days from the date of confirmed payment
    • The return shipping will be paid by the customer
    • If the item is damaged due to the courier issue, you will be required to send us the pictures of the item, lodge a complaint with the courier and provide the complaint number to us along with the order details. Then we will handle this further.

Note that these policies are made for your welfare so please try to cooperate as much as possible.